Responsible Gaming
Responsible Gaming
IBET789 MM is dedicated to providing its members with a responsible online gambling environment that is safe and reliable. Our primary mission is to provide our members with the most thrilling gambling experience. We are also in charge of preventing negative impacts and underage access to our gambling products.
As a responsible, regulated gambling company, we comply with all rules and guidelines published by eCOGRA. eCOGRA guarantees that approved gambling products and services are appropriately and transparently monitored to provide player protection. IBET789 MM has implemented the following company policies and tools:
I. Protection of minors
To comply with Gibraltar's Gambling Act 2005 regulations, the Company does not authorize anyone under 18 to gamble online its casino or live dealer games. It will be deemed an offense for minors to participate in online gambling activity.
IBET789 MM casino is not designed, in any circumstances, to attract children or adolescents. We actively discourage and track players or members under 18 who attempt to register or deposit at our Company. We also use sophisticated verification systems to identify minors who log in to our software. Persons under 18 must not play or gamble our products even if such person is in the Company of an adult.
II. Preventing Compulsive Gambling
The Company recognizes that while most players gamble for entertainment, a small number of gamblers can become addicted to the potential monetary gains our games offer. Even though studies suggest that only a tiny percentage of the adult population will likely experience compulsive gambling problems, we take this matter seriously. We have implemented many measures to address this problem.
IBET789 MM has implemented an easy and reliable way to use our self-exclusion program for those who may need our assistance. The Company composes a training program that focuses on methods and techniques to help our employees take appropriate actions when they spot compulsive or underage gambling. Upon your request, we will permanently cancel your membership and prevent you from logging into our casino. More importantly, we allow you set your maximum deposit amount.
III. Remember
• Gambling is solely for entertainment purposes. It should never be a way to get rich quick or even pay off your debts.
• Gambling is all about a game of chance. There are no techniques or skills that guarantee winnings.
• Make sure the decision to gamble is your choice.
• Never chase your losses during gambling
• Check the amount you spend gambling regularly with our customer service
• Ensure you know the rules or payout of the games you choose to gamble.
• Like many things, what is enjoyable can be disastrous in excess.
IV. Advice and Help
You may seek professional help at National Problem Gambling Helpline 1-800-522-4700. The network is a single national access point to local resources for those seeking help with a gambling problem.
V. Self-limits
As part of our policy and responsible gambling spirit, we provide you with the tools to control the amount of money you use to gamble on our sites. You can set and request your deposit limits and adjust them at any time. Simply call our Customer Support Team, and a representative will assist you in establishing your limits. You can also limit your deposit amount and request to adjust them at any time online through our 24/7 online Live Chat.
The deposit limit you request to set on this website only applies to the IBET789 MM account and not to any other website owned or operated by us. Therefore, should you have more than one account operated by us, your deposit limit can be applied across all of your accounts. If you wish to proceed, please contact our Customer Support Team at 09-886-999911.
To help you set the right limits, try answering this short questionnaire:
• Establish what amount you can afford to lose before starting to gamble.
• Note how often you gamble.
• Note how long you gamble during each session.
• Use your answers to determine how much you would like to spend per day, week, or month.
• If the restrictions we set on your account are lower than the deposit limit you have selected, we shall apply the limits.
• If you are worried about your gambling habits or have specific signs of compulsive gambling, try our self-assessment test.
VI. Reversing Withdrawal Preferences
You may limit your Reverse Withdrawal Preferences by contacting our Customer Support Team. Choose to disable the ability to reverse pending withdrawal requests. You will no longer change any of your future pending withdrawal requests. However, if you decide to turn on this ability again, it will take effect within seven days. You can only have the option to reverse withdrawals after contacting our Customer Support Team.
Please note that your preferences on this website only apply to your account with the IBET789 MM website, not any other websites owned by us.
VII. Account Restrictions, Self-Exclusion & "Take a Break"
If you wish to take a break, you can get it done by suspending your use of your account or requesting one of the following:
A one day "Take a Break" period
A two day "Take a Break" period
A seven day "Take a Break" period
A fourteen-day "Take a Break" period
A one month "Take a Break" period
A six week "Take a Break" period
The "Take a Break" period exists in our system for a special request from players. If you wish to proceed with a "Take a Break" period, we will take action and suspend your account on the specific requested brand. If you have new accounts and attempt to open on the brand you have "Taken a Break" from, the accounts will also be suspended. You can submit a "Take a Break" period by contacting our Customer Support Team at 09-886-999911.
Suppose you believe that you become concerned about your gambling habit. In that case, you may request a six-month or above self-exclusion period. Suppose you choose to self-exclude from the websites operated by us. In that case, we will terminate your account(s) following the User Agreement provisions.
During a self-exclusion period, the account suspension will be enforced. Suppose you would like to reactivate your account after the self-exclusion period ends. In that case, you must contact the Customer Support Team to request the reactivation of such an account. There will take one day before we can provide you access to your account.
You shall not be permitted to open a new account with any other sites operated by IBET789 MM during your selected self-exclusion period. It would be best if you waited until such a self-exclusion period has ended. Then you can request the relevant account to be opened by you. Suppose you are in breach of the preceding. In that case, IBET789 MM has the right to block any new account you have opened with another website operated by us and renounce any funds therein. We shall not be responsible for refunding any funds or balance to you even though you may have wagered or won money through such an account. Please also note that your self-exclusion request may take up to 72 hours.
If you are uncertain about requesting self-exclusion, you may ask yourself the four questions as follows:
Are you recovering from an addictive disorder?
Is gaming distracting you from work or other responsibilities?
Do you gamble under the influence of alcohol?
Are you trying to chase gaming losses?